I have a question about my order, how can I contact you?

For questions about your order, you can contact us via email or over the phone during available office hours.

Phone: +1 (855) 772-0241
Email (US): support@cooltoner.com
Email (EU/UK): eusupport@cooltoner.com

Will using a compatible toner cartridge void my printer warranty?

According to the MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT: (United States Code Annotated – Title 15 Commerce And Trade – Chapter 50 Consumer Product Warranties Section 2302), it is illegal for a manufacturer to require you to use their branded parts in order to retain the warranty.

Will your compatible toner cartridge really work for my printer?

YES. Each toner cartridge version we have goes through thorough testing before it is released in the market.

Do you guys stand behind your products?

Absolutely. If you are not completely satisfied with the performance of our products, we'll give you your money back. We stand behind our products 100%.

What does 5% coverage mean?

Toner cartridges are rated by manufacturers for printing a standard printed page of text. They estimate that a page of text with no images or photos will use toner on about 5% of the paper. 100% coverage would mean the page is covered completely with toner.

Example: At 100% coverage, you have a black piece of paper. The coverage % can also be combined with a yield number. At "2,500 yield", it means that about 2,500 pages of text at 5% coverage can be printed before it runs out of toner.

Please note that many print jobs vary and actually use more than 5% coverage. For example, photos and graphics use quite a bit more toner.